irctc customer care number

Corporate Office

•  B 148, 11th Floor, Statesman House, Barakhamba Road, New Delhi-110001
•  Tel.No. 011-23311263/64, 23314752 , 23314784
•  Fax No. 011-23311259
•  Internet Ticketing Complaints Write to: care@irctc.co.in

Central Control Number (Catering Services)

•  Mobile : 9717639005
•  Phone No: 011-23345300, 23745950
•  Fax No.: 011-23345400

Internet Ticketing Services/Indian Railway Conference Association Building

•  Internet Ticketing, State Entry Road, Indian Railway Conference Association Building, New Delhi-110055
•  For Railway tickets booked through IRCTC Delhi Customer Care No. : 0755-4090600, 0755-6610661 (Language: Hindi and English)-
•  Email Id: ggmit@irctc.com
• General Information
•  I-tickets/e-tickets : care@irctc.co.in
•  For Cancellation E-tickets : etickets@irctc.co.in

East Zone I & II:

•  Old Koilaghat Building,Ground Floor,3,Koilaghat Street, Kolkata 700001
•  Tel.No. 033-22439045, 22133207 Fax No. 033-22439046
•  Email Id: ggmkolkatta@irctc.com

Regional Office – Bhubaneshwar

•  A-0/1, Ground Floor, Bhubaneshwar Fortune Towers, Chandrasekharpur – 751023
•  Tele No. : 0674-2303657,0674-2303658
•  Fax No.: 0674-2301853

Regional Office – Patna

•  ABoscomaun Tower,4th Floor, West Gandhi Maidan, Patna – 800001
•  Tel.No. 0612-2205801,2213993
•  Fax No. 0612-2213993

Regional Office -Guwahati

•  4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road, Ambari, Guwahati, Assam- 781001
•  Tel.No. 0361-2737123
•  Fax No. 0361-2367122

Rail Neer Plant Danapur:

•  Loco Colony, South R.P.F. Barracks, Khagul, Danapur-801105 (Bihar)
•  Tel.No. 0612-3295150
•  Fax No. 06115-232557
•  Email Id: railneerdanapur@irctc.com

North Zone

•  Rail Yatri Niwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi – 110002
•  Zonal Office Tel.No.: – 011-23234763, 23221146 , Fax: – 011-23210321
•  North Zone Control Tele No. / Fax No.: 011-23221147 Mobile:9717640700
•  Email Id: ggmdelhi@irctc.com

Rail Neer Plant Nangloi

•  Rail Neer Plant, Northan Railways Wireless Station Area, Opposite Nangloi Bus Depot, Nangloi -110041
•  Tel.No. 011-65152575,25949774
•  Fax No. 011-25949773

Regional Office – Lucknow

•  Paryatan Bhawan, 2nd Floor, C-13, Vipin Khand, Gomti Nagar, Lucknow -226010
•  Tel.No. 0522-2305522
•  Fax No. 0522-2305533

Regional Office – Jaipur

•  708, 7th Floor, Crystal Mall , Sawai Jai Singh Highway,Banipark, Jaipur- 302016
•  Tel.No. 0141-4020194, 4020198
•  Fax No. 0141-4020193

Regional Office – Chandigarh

•  SCO-80-81-8, Sector -34A, Chandigarh -160034
•  Tel.No. 0172-4645795, 6572156
•  Fax No. 0172-4645795

Rail Neer Plant, Nangloi

•  Northern Railway’s Wireless Station Area, Opp. Nangloi Bus Depot, Rohtak Road, Nangloi, Delhi-110041
•  Tel.No. 011-25949774-75
•  Email Id: railneernangloi@irctc.com

Rail Neer Plant, Hapur

•  I-2, Phase-III, Industrial Area, Massori Gulavathi Road, Hapur (U.P.)
•  Tel.No. 9717648888
•  Email Id: rnphapur@irctc.com

Rail Neer Plant, Amethi

•  Plot No. C11 & 12, UPSIDC Industrial Area, Takaria Gauriganj, Distt. Amethi
•  Tel.No. 9839358105
•  Email Id: railneerplantamethi@irctc.com

South Zone

•  6A, The Rain Tree Place, No.9, MC Nicholas Road, Chetpet, Chennai – 600031
•  Tel.No. 044 28363726/28363727 (Zonal Office), 044 28362145 (Control)
•  Fax No. 044 28363453
•  Email Id: ggmchennai@irctc.com

Regional office – Bangalore

•  No.82, IDBI Bank, Shree Maruthi Ramakrishnan Arcade, Dr.Rajkumar Road, Rajaji Nagar, Bangalore – 560010
•  Tel.No. 080 23123877
•  Fax No. 080 23123877
•  Email Id: rosbc@irctc.com

Regional Office – Ernakulam

•  Salih Arcade, Ist Floor, Building No.40/8194, Convent Road, Kochi- 682 035
•  Tele: 0484 2382991
•  Email Id: rm_ers@irctc.com

Rail Neer Plant, Palur

•  Rail Neer Packaged Drinking Water Bottling Plant, Palur Railway Station, Palur Post, Chengalpattu Taluk, Kanchipuram District – 603101 Tamil Nadu
•  Tel.No. 044 27437007
•  Email Id: railneerpalur@irctc.com

Rail Neer Plant, Palur

•  Station, Taluk – Chenagalpattu, Distt. Kanchipuram, Tamilnadu
•  Tel.No. 044-27437007
•  Email Id: railneerpalur@irctc.com

Rail Neer Plant, Parassala

•  Railway Yard, Near Parassala Railway Station, Kerala-695502
•  Tel.No. 0471-2203355
•  Email Id: railneerplantparassala@irctc.com

outh Central Zone

•  9-1-129/1/302, 3rd Floor, Oxford Plaza, Sarojini Devi Road, Secunderabad, Telangana – 500 003
•  Tel.No. 040-27702401, 27702407, 27808899
•  Fax No. 040 – 27715983
•  Email Id: ggmsecunderabad@irctc.com

Rail Neer Plant, Bilaspur

•  Plot No. 22/23, Sector-B, Sirigitti Industrial Area, Dist. Bilaspur, (CG)- 495004
•  Tel.No. 9717649221
•  Email Id: railneerbilaspur@irctc.com

The Indian Railway Catering and Tourism Corporation (IRCTC) has revolutionized train travel in India by introducing online ticket booking and various passenger-friendly services. However, like any other service, passengers might encounter issues or have queries that require immediate attention. That’s where IRCTC customer care comes into play. In this article, we’ll provide you with comprehensive information about the IRCTC customer care number and how to make the most of it for a seamless train travel experience.

The IRCTC Customer Care Number

The IRCTC has established a dedicated customer care helpline to assist passengers with their queries, complaints, and concerns. The primary IRCTC customer care number is:

Customer Care Number: 139

This is a 24×7 helpline that operates in multiple languages, including English, Hindi, and many regional languages. Passengers can call this number for a wide range of services, such as:

1. Ticket Booking and Cancellation: If you encounter any issues while booking or canceling train tickets online, the customer care representatives can guide you through the process.
2. PNR Status Enquiry: Passengers can inquire about the current status of their reservations using this helpline. Just provide your PNR number, and they will assist you.
3. Train Information: Get information about train schedules, routes, station facilities, and more.
4. Complaints and Grievances: If you have faced any issues during your train journey or while using IRCTC services, you can register complaints through this number.
5. Refunds: In case of ticket cancellations and refund-related queries, the customer care team can provide you with information on the status of your refund.

How to Use the IRCTC Customer Care Number

Using the IRCTC customer care number is simple and straightforward. Here’s a step-by-step guide:

1. Dial 139: Dial the customer care number 139 from your mobile or landline phone. Ensure that you have your PNR number, ticket details, or other relevant information handy.
2. Choose Your Preferred Language: You will be prompted to select your preferred language. Choose the one in which you are most comfortable communicating.
3. Select the Appropriate Option: Listen carefully to the menu options and select the one that matches your query or concern. For example, if you want to inquire about your PNR status, choose the option for “PNR Status.”
4. Follow the Instructions: The IVR (Interactive Voice Response) system will guide you through the process. If necessary, you may be connected to a live customer care representative for personalized assistance.
5. Provide Information: Be ready to provide any required information, such as your PNR number, ticket details, or specific question. This will help the customer care team assist you more efficiently.
6. Listen and Follow Up: Pay attention to the information and instructions provided. If your issue requires further follow-up or action, make sure to note down any reference numbers or details provided during the call.

Conclusion

The IRCTC customer care number, 139, is your go-to resource for all your train travel-related queries and concerns. Whether you need assistance with booking tickets, checking PNR status, or resolving issues during your journey, the dedicated customer care team is there to help you 24/7. By using this valuable resource, you can ensure a hassle-free and enjoyable train travel experience in India.